When a young American travels to the city of Verona, home of the star-crossed lover Juliet Capulet of Romeo and Juliet fame, she joins a group of volunteers who respond to letters to Juliet seeking advice about love. When she answers one letter dated 1957, she inspires its author to travel to Italy in search of her long-lost love and sets off a chain of events that will bring a love into both their lives, unlike anything they ever imagined.